Technical Support
We're here to help you get the most out of AeroNovix.
Get in Touch
Our dedicated support team is ready to assist you with any questions, technical issues, or feedback you may have about AeroNovix.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 4:00 PM (EST)
Sunday: Closed
We aim to respond to all inquiries within 24 hours during business days.
Common Issues and Solutions
App Performance Issues
- Close and restart the AeroNovix app
- Restart your device to clear memory
- Ensure your iOS is updated to the latest version
- Check that you have sufficient storage space available
- Update AeroNovix to the latest version from the App Store
In-App Purchase Problems
- Verify your internet connection is stable
- Check your Apple ID payment method is valid
- Restart the app and try the purchase again
- Restore purchases from the app settings if coins don't appear
- Contact our support team if the issue persists
Training Mode Issues
- Ensure your device has adequate lighting for optimal performance
- Check that no other apps are running intensive background processes
- Calibrate your device's touch sensitivity if needed
- Clear the app cache by restarting the application
- Verify you have enough coins for premium training modes
What Information to Include
When contacting our support team, please include the following information to help us assist you more effectively:
Device Information
- iOS device model (iPhone 12, iPad Air, etc.)
- iOS version number
- AeroNovix app version
- Available storage space
Issue Details
- Detailed description of the problem
- When the issue first occurred
- Steps you were taking when the problem happened
- Error messages (if any)
- Screenshots or screen recordings (if applicable)
Account Information
- Your user ID (found in app settings)
- Current coin balance
- Recent purchase history (if relevant)
- Training progress level
Feature Requests and Feedback
We value your input and are constantly working to improve AeroNovix. If you have:
- Feature suggestions: Tell us what new training modes or features you'd like to see
- User experience feedback: Share your thoughts on app design and usability
- Content requests: Suggest new movie scenes or training categories
- General feedback: Let us know what you love about AeroNovix or areas for improvement
Your feedback helps shape the future of AeroNovix and ensures we continue to deliver an exceptional cognitive training experience.
Response Times and Follow-up
Email Response
We typically respond to email inquiries within 24 hours during business days. Complex technical issues may require additional time for thorough investigation.
Phone Support
Phone support provides immediate assistance during our support hours. For non-urgent matters, email support may be more appropriate.
Follow-up
We'll follow up on your case until the issue is completely resolved. Don't hesitate to reply to our emails if you need further clarification or if new issues arise.
Emergency Issues
For critical issues affecting app functionality or in-app purchases, please call our phone support line during business hours for immediate assistance.